Non-Voice Support Services
Not every task requires talking. We help your business
behind the scenes – handling emails, chats, data entry,
and admin work—so your team can focus on bigger priorities.
Our Mission
Our mission in Non-Voice Support is to deliver accurate, timely, and customer-centric assistance across chat, email, and back-office channels—ensuring efficient issue resolution, seamless communication, and an enhanced customer experience.
About Service
Efficient Non-Voice Operations
We handle your critical text-based and back-office tasks—such as email support, live chat, data entry, helpdesk ticketing, and social media interaction—so your team can focus on core priorities. Our reliable non-voice support streamlines operations, accelerates workflows, and enhances customer satisfaction without the need for real-time voice communication.
- Lighten Your Team’s Workload
Routine tasks are handled so your team can focus on strategy.
- Accelerate Task Completion
Dedicated support speeds up workflows.
Our Non-Voice Capabilities
Data Entry & Processing
Accurate data handling and processing to keep your information organized and up to date.
Email Support
Responsive email assistance that resolves queries and keeps customers informed.
Helpdesk & Ticketing
Structured handling of support tickets to ensure timely and effective issue resolution.
Live Chat Support
Real-time chat support that engages customers instantly and enhances satisfaction.
Order & Returns Processing
Efficient management of order inquiries and returns to streamline customer transactions.
Social Media Support
Professional social media response and engagement to maintain your brand voice online.
How We Help
How We Deliver Non-Voice Excellence
Boost Your Business Efficiency
Get professional non-voice support to improve efficiency and reduce operational burden.
Happy Clients
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Client Testimonials
Client stories that reflect our commitment to excellence
Working with Edgenova has been a game-changer for our international operations. Their dedicated team became an extension of our brand—handling voice, non-voice and virtual tasks across multiple channels with consistent...
Global E-Commerce Company
Frequently Asked Questions
Typically, the onboarding process includes: defining scope of work (task types, channels, volumes), aligning brand-voice & process documentation (SOPs, workflows), training the dedicated team on tools/CRM/data-systems, a pilot/training phase (to validate quality, KPIs), and then full-scale operations. Ramp-up timeline depends on complexity and volume but usually ranges from a few weeks to couple
Outsourcing non-voice support delivers several advantages: cost-savings (via labour arbitrage and streamlined workflows), scalability (easily ramp up or down as demand fluctuates), improved productivity (dedicated teams focused on back-office tasks), faster turnaround (since tasks aren’t tied to real-time voice constraints), and freed internal resources to focus on core business strategy.
They maintain robust data-security protocols, regulatory compliance (e.g., GDPR/other region-specific), role-based access controls, audit trails and SLA-driven quality checks. For non-voice workflows they monitor turnaround times, accuracy metrics, error-rates and ensure consistent brand-voice alignment.
Yes — the non-voice teams are trained to handle multiple channels such as email, live-chat, web forms and social-media, and can support multiple languages as needed by the client. This enables seamless customer experience whether interaction is voice-based or text-based
Edge Nova offers a broad spectrum of non-voice (back-office) services such as email/chat customer support, help-desk ticketing, data entry & processing, content moderation, document management, order / invoice processing, social-media monitoring and back-office analytics. These services complement their voice operations, allowing clients to outsource the full customer-interaction stack.
Yes, our non-voice support is fully adaptable to your unique workflows and requirements. We customize scripts, response templates, tools, and reporting to match your business processes, ensuring seamless integration and consistent delivery that aligns with your operational goals.
Who We Are
Edge Nova Solutions helps businesses scale through reliable global outsourcing and virtual support services.
Quick Links
Get In Touch
27 Colfax Ave South, Minneapolis, MN 55408, United States