Voice Support Services
Whether it is receiving customer calls or making proactive calls, our call center teams provide quick and dependable voice support that seems personal and trust-building.
Our Mission...
Our mission is simple: make every call count through thoughtful, efficient, and customer-focused voice support.
About Service
Benefits of Voice Support for Your Business
Customer support via voice channel fortifies the bond between users and the company, as it not only helps to solve the problem fast but also creates a layer of credibility and trust for the brand.
- Higher Customer Satisfaction
Every conversation is significant; our support through voice combines understanding and quick response that leads to higher customer satisfaction.
- Inbound Call Support
The timely and professional inbound support that facilitates issue resolution and, at the same time, gains customer trust.
- Outbound Call Support
The active calling coming from our side to customers who are not only engaged but also able to provide us with insights and have truly meaningful conversations.
- Lead Generation Calls
We initiate the proper dialogues to make interest change into qualified leads.
What We Offer
Helping customers makes them feel friendly in order to build trust that will bring them back again.
Inbound Call Support
The assistance provided through inbound calls is the most reliable one, and it changes the questions into solutions.
Outbound Call Support
The thoughtful outreach is the one that customers get connected to, feedback is collected, and relationships are strengthened.
Lead Generation Calls
The purpose behind the conversations is to get connected with the prospects and create new sales opportunities.
Technical Helpdesk
The fast and precise troubleshooting is what minimizes downtime and improves user satisfaction.
Customer Support Desk
The multi-channel customer support is the one that is designed to quickly resolve issues and improve overall satisfaction.
Collections & Payment Reminders
The reminders sent for payment to customers are effective ones that not only enhance cash flow but also keep the goodwill.
How We Help
Next-Level Customer Support, Powered by BPO Expertise
Allow the voice associates to simulate genuine training of customer handling for your brand’s professionalism while seeing to it that a gratifying customer experience always occurs.
Calls Managed
0
K+
Avg Response
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0
s
Client Retention
0
%+
Global Coverage
0
/7
Client Testimonials
Client stories that reflect our commitment to excellence
Working with Edgenova has been a game-changer for our international operations. Their dedicated team became an extension of our brand—handling voice, non-voice and virtual tasks across multiple channels with consistent...
Global E-Commerce Company
Frequently Ask Questions
Up to 50% cost reductions can be achieved by outsourcing voice support to Edge Nova, along with customer satisfaction enhancement, operation expansion, and your team concentrating on essential business priorities.
A unique group of people supports each client, who is instructed on the client's processes and is completely in tune with the client's brand personality.
Edge Nova makes it possible for all operations to be secure, in line with regulations, and easily increased in capacity, as strong security precautions and regulatory requirements are part of their voice and omni-channel solutions.
Edge Nova guarantees uninterrupted support 24/7, thus making it possible for companies to have no coverage problem even outside the usual office hours.
Edge Nova is the one-stop solution for communication solutions as it provides complete voice services that encompass all aspects of communication, like making and receiving calls, generating leads, collecting debts, providing technical support through helpdesk solutions, and offering customer support at the call center.
We streamline operations with scalable solutions, smart resource management, and cost-effective strategies that cut overhead without compromising service quality.
Get In Touch
Let’s Discuss Your Business Needs
Tell us how we can help — whether it’s support services, virtual assistants, or custom solutions. Our team will reach out shortly.
Request a Free Consultation
Who We Are
Edge Nova Solutions helps businesses scale through reliable global outsourcing and virtual support services.
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27 Colfax Ave South, Minneapolis, MN 55408, United States
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