Empowering Businesses with Smart Outsourcing Solutions
Voice, Non-Voice & Virtual Assistant Services — Designed to Boost Efficiency, Enhance Customer Experience, and Drive Growth.
Our Mission...
To empower businesses with innovative, reliable support solutions that enhance customer experiences, optimize operations, and drive sustainable growth—delivered through skilled teams, advanced tools, and a commitment to excellence.
About Service
Smart, scalable support solutions tailored to your business needs
We offer comprehensive support services—including voice, non-voice, and virtual assistance—designed to help businesses streamline operations, elevate customer experiences, and achieve measurable results with efficiency, reliability, and scalability.
- Voice Support Services
Professional inbound and outbound support to deliver seamless customer interactions.
- Non-Voice Support Services
Efficient chat, email, and back-office support to boost productivity and response time.
- Virtual Assistant Services
Dedicated virtual assistants to manage administrative, operational, and business tasks.
- Omni-Channel Customer Support
Integrated support across multiple channels for a consistent customer experience.
Services Overview
Our comprehensive service portfolio includes voice support, non-voice support, and virtual assistant solutions designed to streamline business operations, enhance customer engagement, and deliver measurable results with efficiency, reliability, and scalability.
Virtual Assistant Services
Our virtual assistant services provide skilled professionals to handle administrative, operational, and business tasks, helping you save time, reduce workload, and focus on growth.
Non-Voice Support Services
We deliver reliable non-voice support through chat, email, data management, and back-office services to improve efficiency and ensure seamless customer communication.
Voice Support Services
Our voice support services offer professional inbound and outbound calling solutions designed to enhance customer engagement, resolve issues quickly, and build lasting relationships.
How We Help
How We Help
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Partner with Edge Nova Solutions and experience the difference of a customer-focused outsourcing partner.
Happy Clients
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Testimonials
Client Testimonials
Client stories that reflect our commitment to excellence
Frequently Asked Questions
Telecom companies depend heavily on non-voice and back-office support to maintain operational efficiency. Key services include order processing and provisioning for activations, upgrades, and churn; data entry and reconciliation for billing accuracy; ticketing, incident tracking, and SLA monitoring for technical support; and retention analytics to identify and recover at-risk subscribers. These functions ensure the telecom system runs smoothly, reduce error rates, improve billing accuracy, and enhance customer satisfaction. Strong back-office support directly impacts the company’s ability to deliver reliable service, retain customers, and maintain profitability.
Outsourcing enables telecom companies to strengthen customer experience by providing 24/7 multilingual support without having to build extensive internal teams. A reliable partner can quickly scale resources during peak periods such as network outages, new plan launches, or seasonal demand spikes. This flexibility lowers operational costs while maintaining high service quality. Additionally, with subscriber interactions and routine support tasks handled externally, the internal telecom teams can focus on core areas like network optimization, infrastructure upgrades, and strategic growth initiatives. Overall, outsourcing helps telecom brands respond faster, maintain strong SLAs, and deliver smoother customer experiences.
The company emphasises a process flow: Discover → Train → Deliver → Report. Clients are supported by dedicated teams trained on their unique processes and brand voice, with operations available 24/7 if needed.
By outsourcing to Edge Nova, clients can focus on their core business strategy and growth, while the service provider takes care of support operations. The company claims to deliver cost savings of up to 50%, along with scalability, multilingual support, 24/7 availability, and strong compliance and security measures.
Edge Nova Solutions offers comprehensive outsourcing solutions including voice support (inbound/outbound calls, lead generation), non-voice support (data entry, live chat, ticketing), and virtual assistant & back-office services (e-commerce assistance, real estate assistance, executive/marketing assistance). They serve multiple industries — telecom, finance, technology, real-estate, healthcare, and e-commerce.
We optimize operations through scalable solutions, efficient resource management, and cost-effective strategies that reduce overhead while maintaining high service quality.
Who We Are
Edge Nova Solutions helps businesses scale through reliable global outsourcing and virtual support services.
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27 Colfax Ave South, Minneapolis, MN 55408, United States