Marketing Assistance
Marketing Assistance Services Boost Customer Satisfaction and Campaign Efficiency
Virtual assistants are to assist your marketing operations by processing inquiries, handling a large number of them, and smoothly running the campaigns, thus making sure that your audience never feels neglected or less involved.
We will get your work done!
At Edge Nova Solutions, we are the partners of the clients in a reliable order and return processing that certifies the right transactions and customer satisfaction. The trained force of our workers handles inquiries, orders, updates, cancellations, and returns with consistency and care.
We apply a systematic, process-driven method that goes along with your systems, policies, and workflows for a hassle-free implementation. By taking on the role of your operations team, we deliver processing that is punctual, error-free, and matches your brand in quality.
Partnering with Edge Nova opens the door to a solution that is scalable, less costly, and time-saving for the whole process, relieving the operations team of the workload, which lets them focus on growth and customer experience.
Benefits of service
- 24/7 Customer Support: Deliver dependable customer assistance, day and night.
- Multilingual AI Assistance: Communicate effortlessly across languages live.
- Catalog & Product Updates: Ensure accurate listings for a smooth shopping experience.
- Smart Call Distribution: Reduce wait times by routing calls to the appropriate specialists.
- CRM Connected Support: Oversee chats and logs through one consolidated system.
- Proactive Order Notifications: Inform clients right away of the status of their shipment and delivery.
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Trusted by businesses to blend marketing operations to ease customer engagement in boosting growth
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Frequently Asked Questions
The marketing virtual assistants are required to strictly comply with the comprehensive brand guidelines and standard operating procedures in order to achieve consistency, while the confidentiality of the information is guaranteed by means of encryption, access controlled by roles, and observance of the security policies for data.
Virtual assistants (VAs) do the competitor research, monitoring of trends and metrics of the campaign, and making reports or dashboards that facilitate data-driven decisions, all at the same time, allowing for the analysis of routine to take place.
Certainly! Virtual Assistants manage the email marketing process of the whole company by taking care of sending emails, dividing lists, watching the number of email opens and general performance, re-engaging with leads, and keeping the CRM records up to date for error-free and data-driven campaigns.
Social media has a wide range of activities to which Virtual Assistants are assigned as their regular ones. They and among others do the following: posting calendar setting, followers’ responding, comments supervising, simple content making through templates, engagement monitoring and the reports showing performance are the main activities that the assistants do. These tasks also permit the entire social media activity to be among the consistent, timely and campaign-aligned ones.
A virtual assistant has to do all the social media planning, monitoring the campaigns, email marketing support, lead generation, market research, content updating, and performance reporting, thus making marketing operations more effective and at the same time keeping the branding consistent over all channels.
Marketing assistants are undoubtedly very good at multitasking with different campaigns, and they manage them through proper workflows and coordinating tools which are the main reason for delivering on time without compromising the set quality and the brand's alignment at the same time.
Who We Are
Edge Nova Solutions helps businesses scale through reliable global outsourcing and virtual support services.
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27 Colfax Ave South, Minneapolis, MN 55408, United States