Voice Support Services
Our call center team is all about helping your customers in real time.
Whether it’s answering incoming calls or reaching out to clients,
we do it quickly, accurately, and with a personal touch.
Our Mission...
Our mission in Voice Support is to deliver clear, professional, and customer-centric voice interactions that strengthen engagement, resolve issues efficiently, and elevate the overall experience for every caller.
About Service
Benefits of Voice Support for Your Business
Voice support enables real-time assistance, faster issue resolution, and stronger customer relationships, helping improve satisfaction and brand trust.
- Higher Customer Satisfaction
Delivering friendly, real-time voice support builds trust and keeps customers happy with personalized, efficient assistance.
- Inbound Call Support
Professional handling of customer inquiries to ensure satisfaction and resolution on every call.
- Outbound Call Support
Proactive outreach to engage customers, gather feedback, and drive conversions.
- Lead Generation Calls
Targeted calling to identify prospects and fuel your sales pipeline.
What We Offer
Higher Customer Satisfaction – Delivering friendly, real-time voice support builds trust and keeps customers happy with personalized, efficient assistance.
Inbound Call Support
Professional handling of customer inquiries to ensure satisfaction and resolution on every call.
Outbound Call Support
Proactive outreach to engage customers, gather feedback, and drive conversions.
Lead Generation Calls
Targeted calling to identify prospects and fuel your sales pipeline.
Technical Helpdesk
Expert technical assistance to troubleshoot issues and support users effectively.
Customer Support Desk
Comprehensive support desk services to assist customers across channels with care and efficiency.
Collections & Payment Reminders
Timely and respectful follow-ups to improve collections and reduce outstanding payments.
How We Help
Next-Level Customer Support, Powered by BPO Expertise
Let our skilled agents deliver voice support that mirrors your brand’s professionalism, ensuring exceptional customer experiences.
Happy Clients
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Client Testimonials
Client stories that reflect our commitment to excellence
Working with Edgenova has been a game-changer for our international operations. Their dedicated team became an extension of our brand—handling voice, non-voice and virtual tasks across multiple channels with consistent...
Global E-Commerce Company
Frequently Ask Questions
Edge Nova highlights up to 50% cost-savings as part of their value proposition, along with improved customer satisfaction, scalability, and operational focus for the client business.
Yes — the website states that each client is supported by a dedicated team trained on their unique processes and aligned with the client’s brand voice.
The company emphasizes that their operations are “secure, compliant, and scalable,” with advanced security protocols and regulatory compliance built into their voice (and omni-channel) solutions.
Yes — Edge Nova indicates that they can provide round-the-clock support (“24/7”) as part of their offering, enabling businesses to have coverage beyond standard hours.
Edge Nova supports a full range of voice-based services including inbound call support, outbound call support (such as lead generation), collections & payment reminders, technical helpdesk via voice, and customer support desk services.
We optimize operations through scalable solutions, efficient resource management, and cost-effective strategies that reduce overhead while maintaining high service quality.
Who We Are
Edge Nova Solutions helps businesses scale through reliable global outsourcing and virtual support services.
Quick Links
Get In Touch
27 Colfax Ave South, Minneapolis, MN 55408, United States