From first call to live team — in 7 days.
Four steps, no long hiring cycle. We map where your time is going, hand-pick and train a dedicated team, launch fast, and keep tuning against results you can see.
Four steps to a team that feels in-house.
Discover
Days 1–2A short discovery call to map your goals, tools, volumes, and exactly where your time leaks. We scope the right role, the tasks it will own, and the success metrics we’ll report against — so everyone knows what “good” looks like before we start.
Match & train
Days 2–6Our in-house recruiters hand-pick a dedicated assistant from a vetted bench — every candidate has cleared a psychometric aptitude test, a subject-matter-expert interview, a functional-head round, and HR. We train them on your tools, processes, and tone, and you meet your match before you commit.
Launch
Day 7Your team goes live — within 7 days of kickoff — with documented tasks, agreed SLAs, and reporting in place from day one. No months-long hiring cycle, no ramp spent figuring out the basics.
Optimize
OngoingWe manage performance for you — weekly reporting, quality assurance, and workflow tuning against the metrics we agreed in step one. As you grow, we scale the team up (or flex it down) without you touching a job post.
Built to remove the usual hiring risk.
You meet before you commit
Approve your assistant first. If the fit isn’t right, we re-match — no sunk cost.
We manage, not you
Performance, QA, and coverage are on us. You get the output and the weekly report.
No long lock-in
Scale up or down as needs change. Plans start at $500/mo and flex to your scope.
A process refined over 25+ years in BPO.
Edge Nova is led by an operator who has run inbound, outbound, and back-office teams since 1999 — across virtually every niche, for blue-chip clients. This onboarding process is the distillation of that experience, and every team we build is dedicated to your account — never a rotating pool.