Insurance Verification & Prior Auth Virtual Assistant
Confirming patient coverage and benefits and handling prior authorizations before appointments — so claims aren’t denied and patients aren’t surprised.
An insurance verification VA confirms patient coverage and benefits and handles prior authorizations before appointments — so claims aren’t denied and patients aren’t surprised.
Unverified coverage causes denials and surprises.
Unverified coverage causes denials, delays, and unhappy patients. A verification VA confirms eligibility and secures prior auths ahead of time so visits and claims go smoothly.
What’s included.
How it works — step by step.
Pull
They pull upcoming appointments.
Verify
They verify eligibility and benefits.
Request
They request prior auths.
Document
They document coverage.
Flag
They flag issues before the visit.
In-house vs. Edge Nova.
Tools they work in.
They plug into the platforms you already run — no migration required.
Round out your healthcare support.
Insurance Verification & Prior Auth Virtual Assistant — FAQs.
Behind your healthcare VA: 25+ years of BPO operating experience.
Edge Nova is led by an operator who has run inbound, outbound, and back-office teams since 1999 — across virtually every niche, for blue-chip clients. Your healthcare VA is recruited, vetted, and managed with that same operating discipline, and is dedicated to your account — never a rotating pool.