US · CA · UK · AUFrom $500/moLive in 7 daysHIPAA-aware
EN
Your dedicated assistant
Online · clearing your queue
✓Morning tasks synced
✓Priority items handled
Updating your tools…
End-of-day report
Tasks cleared today27
Accurate
Every chart
7 days
To go live
INDEXED
Records request
processed & released
What is an EHR / records VA?
An EHR/records VA maintains accurate patient records — updating charts, processing records requests, scanning and indexing documents, and keeping data clean — using HIPAA-aware processes.
The problem
Disorganized records slow care and risk compliance.
Disorganized or incomplete records slow care and create compliance risk. A records VA keeps charts current, requests processed, and documents indexed so information is always ready.
LIVE QUEUE
Callslive
Chatslive
Emaillive
What’s included
What’s included.
✓Chart updates
✓Records requests and release
✓Document scanning and indexing
✓Data cleanup
✓Referral processing
✓Accuracy checks
ONBOARDING
Day 4of 7 to go-live
How it works
How it works — step by step.
1
Update
They update charts.
2
Process
They process records requests.
3
Index
They scan and index documents.
4
Maintain
They maintain data accuracy.
5
Report
They report on record status.
The math
In-house vs. Edge Nova.
In-house hire
Edge Nova VA
Cost
–$45k–$65k/yr + benefits, equipment
✓From $500/mo — up to 50% less
Time to start
–Weeks to hire and train
✓Live in 7 days
Coverage
–One person, PTO gaps
✓Trained backup, your time zone
Commitment
–Salary + severance risk
✓No long-term lock-in
The stack
Tools they work in.
They plug into the platforms you already run — no migration required.
EpicCernerAthenahealthYour EHR
Why Edge Nova
An assistant who feels in-house.
Your assistant is dedicated to your account and background-checked, trained on your tools before day one, and works under HIPAA-aware processes with US/CA/UK/AU coverage. You get access-controlled handling of your data, and you meet your match before you commit.
EHR & Medical Records Management Virtual Assistant — FAQs.
What does a records VA do?
+
They maintain records — chart updates, records requests, scanning and indexing, and data cleanup.
Are you HIPAA-aware?
+
Yes — records are handled with HIPAA-aware, access-controlled processes.
Do they handle records requests?
+
Yes — request intake and compliant release are included.
How fast to start?
+
Live within 7 days.
The team behind your healthcare VA
Behind your healthcare VA: 25+ years of BPO operating experience.
Edge Nova is led by an operator who has run inbound, outbound, and back-office teams since 1999 — across virtually every niche, for blue-chip clients. Your healthcare VA is recruited, vetted, and managed with that same operating discipline, and is dedicated to your account — never a rotating pool.
1999
Operating in BPO since — 25+ years of experience behind your team.
NCR
Dedicated teams based in India’s NCR region, assigned only to you.
4-stage
Every hire clears a psychometric test, an SME interview, a functional-head round, then HR.
In-house
Our own recruiters source continuously via LinkedIn & Naukri.
Get started
Keep records ready.
Tell us about your practice and where the time goes — we’ll reach out within one business day with a plan.
